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Professional Services

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Professional Services

Our customers can access all the capability and professional services they require to deliver an innovative Enterprise Management System. We operate from a range of locations throughout the UK and Ireland and as part of our ongoing commitment to providing you with excellent service we are always on hand to answer any questions, queries or guidance you may need.

Our teams of software developers, engineers, fabricators and implementation specialists all have a deep industry knowledge of software, hardware, manufacturing, supply chain and distribution industries. We use this collective knowledge bank to deliver consultative services focused on improving the efficiency of your business as a whole.

We offer professional services in the following disciplines:

  • ERP implementations
  • Factory data collection implementations
  • Factory management systems
  • Software development Supply chain solutions
  • Blueprinting
  • Project scoping
  • Lean manufacturing

Maintenance and Support

Maintenance and Support

At DEM Machines, we pride ourselves on being able to provide the services you need to get the most from our solutions to ensure maximum up-time.

DEM Machines provides a range of services to our clients including professional services such as project scoping and training to product maintenance and support.

DEM’s maintenance service includes nationwide re-calibration, re-verification and service for all weighing equipment. We can quickly have weighing equipment back to legal trading standards ensuring you are complying with the law and that exact measurement is being taken – no accidental loss of ingredients or components.

Our support service includes our call centre help desk where support technicians are on hand to answer client queries or questions. Some issues may require further analysis of your database or setup to diagnose a problem or assist you with a question. That is why TeamViewer shares your desktop to provide virtual onsite remote support. This enables our technical support team to view your system’s setup, diagnose problems and assist with screen navigation over a fully secure, encrypted Internet connection.

We are committed to providing a customer-centric experience that in turn translates as comprehensive maintenance and support with unbeatable assistance right through the working relationship.

Our professional services encompass the following:

  • ERP implementations
  • Factory data collection implementations
  • Factory management systems
  • Software development
  • Blueprinting
  • Lean manufacturing
  • Project scoping
  • Product training
  • Product installation
  • Software development

 

Remote Support

Find out what DEM can do for you.

DEM has the energy, innovation excellence and experience that delivers measurable long-term benefits for SME’s.